Introduction

RememPro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our contact relationship management application.

By using RememPro, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

• Account Information: Email address, password (encrypted), and display name
• Contact Data: Names, email addresses, phone numbers, relationship types, and notes about your contacts
• Custom Fields: Any additional information you choose to add about your contacts
• Communication Goals: Information you provide when using our AI Communication Directive feature

1.2 Automatically Collected Information

• Usage Data: How you interact with our service, features used, and time spent
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: We use cookies and similar technologies (see our Cookie Policy)
• Analytics Data: With your consent, we use Google Analytics to understand usage patterns

2. How We Use Your Information

We use the collected information for:

• Service Provision: To provide, maintain, and improve RememPro's features
• Account Management: To create and manage your account
• AI Features: To generate contact profiles and communication directives using third-party AI services
• Communication: To send you service-related emails (account verification, password resets)
• Analytics: To understand how users interact with our service and improve user experience
• Security: To detect, prevent, and address technical issues and security threats
• Legal Compliance: To comply with applicable laws and regulations

3. Data Sharing and Third Parties

3.1 Third-Party Service Providers

We share your data with the following third-party service providers:

• Google Gemini AI: When AI features are enabled, your contact notes and communication goals are sent to Google's AI service for processing
• Google Analytics: With your consent, we use Google Analytics to analyze site usage
• Email Service Provider: Your email address is processed by our email service for authentication and password reset emails
• Database Hosting: Your encrypted data is stored on Neon PostgreSQL (Azure-hosted)
• Microsoft Application Insights: Server-side telemetry data for performance monitoring

3.2 Data Processing Locations

Your data may be processed in:

• European Union (database hosting)
• United States (Google services, AI processing)

We ensure appropriate safeguards are in place for international data transfers in compliance with GDPR.

3.3 We Do NOT Share Your Data With:

• Advertisers or marketing companies
• Data brokers or aggregators
• Social media platforms (unless you explicitly connect them)
• Any third party for their own marketing purposes

4. Data Security

We implement appropriate technical and organizational security measures:

• Encryption: All contact data, notes, and sensitive information are encrypted at rest
• SSL/TLS: All data transmission uses HTTPS encryption
• Access Controls: Strict access controls and authentication mechanisms
• Regular Updates: We regularly update our security measures and conduct security reviews

Important: While we implement strong security measures, no method of transmission over the internet is 100% secure. As a beta application, additional security risks may exist.

5. Your Rights (GDPR)

If you are in the European Union, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request a copy of your data in a machine-readable format
• Right to Object: Object to our processing of your data
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise these rights, please contact us at support@remempro.com

6. Data Retention

• Account Data: Retained as long as your account is active
• Contact Information: Retained until you delete it or close your account
• Analytics Data: Retained for 26 months (Google Analytics default)
• Backup Data: May be retained for up to 90 days in backups

Upon account deletion, we will delete or anonymize your personal data within 30 days, except where we must retain it for legal compliance.

7. Cookies and Tracking Technologies

We use cookies and similar technologies. You can control cookie preferences through our cookie consent banner. For detailed information, see our Cookie Policy.

8. Children's Privacy

RememPro is not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

9. AI Features and Data Processing

What data is shared:

• Contact notes (text you've written about contacts)
• Communication goals (for directive generation)

What data is NOT shared:

• Your email address or account credentials
• Contact email addresses or phone numbers
• Other users' data

Your control: You can disable AI features at any time. When disabled, no data is sent to third-party AI services.

Critical Warning: DO NOT include sensitive personal data (SSNs, credit card numbers, passwords, medical records) in notes or communication goals. See our Terms of Service for details.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending an email notification for material changes

Your continued use of RememPro after changes constitutes acceptance of the updated policy.

11. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

• Consent: For analytics cookies and optional AI features
• Contract Performance: To provide the RememPro service you've signed up for
• Legitimate Interests: For security, fraud prevention, and service improvements
• Legal Obligation: To comply with applicable laws and regulations

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

• Email: support@remempro.com
• Support: Support Page
• Contact Form: Contact Us

13. Supervisory Authority

If you are in the European Union and believe we have not addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.